| CPD for Pharmacists & Pharmacy Technicians in Great Britain |  |
|
|
  |
 |
 |
 |
 |
 |
 |
|
|
|
|
|
|
 |
||
|
 |
||||||
|
|
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| CPD Online doesn't seem to work properly anymore, my computer is running Windows XP |  top |
| June 2006: Following recent changes to Internet Explorer, it seems that there are problems with CPD Online version 2 running with Flash Player 6 on fully updated Windows XP. To solve the problems, you will need to download the latest Flash Player. Please contact the helpdesk if you need further assistance. | |
| I cannot install Flash to use the new version of CPD Online | top |
| You need version 6 or above of the Flash player to use the new version of CPD Online. If you do not have an appropriate version of the player installed on your system, you can continue record your CPD using the old system by clicking here. Please note however that this version is no-longer being supported and is likely to be withdrawn in the near future. You should try to get the Flash player installed as soon as possible. | |
| The text in the Flash version is tiny and very difficult to read | top |
|
Due to limitations with Flash, users with monitors set at low screen resolutions may find parts of the site difficult to read. To overcome this, we recommend a screen resolution of 1024x768 or better. To change your screen resolution in Windows, go to Settings --> Control Panel click on the Display icon and go to the Settings tab in the Display Properties dialog box. Move the slider to change the screen resolution. If, having set your screen resolution within the recommended range, you still find the text unacceptable, you can continue to use the old site which is available via a link on the login screen or by clicking here. |
|
| When I log in to the Flash version of CPD Online, all I get is a white screen. | top |
| If you get a blank screen, it is likely that you do not have the right version of the Flash Player installed. You need version 6 or above of the Flash player to use the new version of CPD Online. Click here to find out if you have a suitable version of the Flash Player installed. Click the link below to download the latest version of the Flash Player.  |
|
| When I click "choose..." to add competences, I get the following error message " A script in this movie is causing the Macromedia Flash Player to run slowly. If it continues to run, your computer may become unresponsive. Do you want to abort the script?" What should I do? |
top |
|
Click the 'No' button on the error dialog box, the competences tree should display correctly.
The Flash Player sets a limit of 15 seconds to finish executing a script. If the script takes longer than this to execute, the player assumes that the program is stuck in a loop and recommends that the script is aborted. If you have a large number of competences to choose from and/or you have a slow processor, the 15 second limit may be reached when building the competences tree. Clicking 'No' will allow the process to complete. If you click 'Yes' you will lose all interactivity in the Flash movie. |
|
| When I get to the planning section there is a question "What activities could you undertake to meet this objective?" there is no space for any information underneath. What do I need to do? | top |
| On the planning tab to the far right of the text "What activities could you undertake to meet this objective?" there is a purple "Add Activity" button. When you click on this button, you will be presented with a dialogue box prompting you to enter a description of the activity. When you do this, an entry will be added to the page which you can then edit. You can add as many activities as you like to this list. Tick the "Selected" checkbox to indicate activities you have decided to undertake. Only the selected activities will appear in the Action tab. | |
| Having completed my first "online" entry, do I need to save any information personally or is it all held on a central database? | top |
| All the data entered into CPD online is stored in a secure central database which is backed-up and maintained for you. | |
| Is there any way that other pharmacists can access the system without a society issued password? | top |
| You can allow other people to view selected parts of your CPD record by giving them a viewer account in your CPD record. Viewers cannot edit CPD records. If you wish to start using CPD and are not yet part of the roll-out, you can register yourself from this site. | |
| When I log in, are the pages at the site downloaded to my PC so that I can fill them in at my leisure? | top |
| You have to be online and connected to use CPD online. | |
| I have been using the CPD website for a year now and would like some feedback on my entries. I am, however unable to find any instructions regarding how to actually submit entries for review & feedback. Would you please advise. | top |
| You can only submit records for review and feedback when requested to do so by The Society. When your record is requested, the facilities for submission will become available. | |
| When I try to add text to my CPD entry, the program flicks from entry to entry meaning I lose everything I have just typed in and my entries get mixed up. How do I stop this happening? |
top |
|
Returning to the menu and going back into your CPD record should solve this problem. This appears to be an occasional bug which is difficult to reproduce. Occasionally, the drop-down combo box which allows users to choose whether to view all records, completed records or active records retains the focus even when text areas are clicked. As a consequence of this, typing the letter a or c will cause the value of this combo box to change, and the selected CPD entry may change as a result of this. If you experience this problem repeatedly, or the suggested solution does not work, please contact the help desk with as much detail as possible about what you were doing when the problem occurred. |
|
| When entering my CPD online I get a runtime error and cannot progress any further. I am using Microsoft Internet Explorer. |
top |
| Internet Explorer has a debugging tool which is switched on by default and tends to be irritating rather than useful. To disable it launch Internet Explorer, go to Tools -> Internet Options, and click on the Advanced tab. Make sure the check-box next to "Disable Script Debugging" is checked. This should prevent these error messages from coming up, and allow you to use the site without further problems. | |
| When entering my CPD online I get repeated 'Error communicating with server during save record' errors. I am using Microsoft Internet Explorer. | top |
|
This error is displayed when the local computer is not able to properly connect with one of the cpd web-servers. Please note that the problem is not caused by the cpd web-servers, but is a problem with the local computer, or the ISP. In other words, although the cpd web-servers are working correctly and waiting for connections, there is a technical fault with the local connection. To date, the problem has been mostly limited to a small number of UK Hospitals and PCTs. The problem commenced on November 11th 2009 following a configuration of the NHS N3 Servers. Although the cause of the N3 problem is unknown, the following workarounds have been tried at various hospitals and PCTs and have been proven to fix the problem in most cases. Workaround for Internet Explorer Configure the web browser advanced HTTP 1.1 settings. These are dependant on IE browser version, so if you are using Internet Explorer, you will need to determine the version you are currently using. Follow the instructions below:
Return to the menu bar. Navigate to TOOLS >> internet options >> advanced tab >> HTTP 1.1 settings (about third of the way down that list). You should be presented with the dialog box below: If you are using IE 6, both boxes need to be unchecked for the site to work properly. If you are using IE 7, the box marked 'Use HTTP 1 through proxy connections' need to be unchecked. If you are using IE 8, both boxes need to be checked. Click on OK and close the Internet options dialogue box. Close down your browser, then restart and connect to cpd online again. Your should find that you no longer experience 'Error communicating with Server'. However, if you continue to experience problems, please note that this is an N3 issue and you should contact your local IT for assistance. |
|
| When using CPD online (uptodate.org.uk) I encountered numerous pop ups relating to dubious content. (on-line casinos, adult sites etc). Is there anything that can be done to prevent this? | top |
| There is no advertising of any sort on the uptodate.org.uk site. However, an accidental visit to www.uptodate.org will result in pop-ups of the type described, and these can continue to appear even after you have left the site. | |
| I am using the CPD site over NHS net and it is unbearably slow. Is there anything I can do? | top |
| The performance of NHS net seems to vary enormously from site to site from excellent to dreadful. If you are having problems, your IT support should be able to make changes to improve the situation. | |
